Download Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior.
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Binding: Paperback
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Amazon Page : https://www.amazon.com/Crucial-Confrontations-Resolving-Promises-Expectations/dp/0071446524
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